We understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our solutions.

1. Introduction

   Smart ICT Solutions, located at, Rruga Haxhi Kika, Tirana, Albania Street, 1001, Tirana, Albania, is the data controller for the personal information collected through our business solutions.

2. Collection of Personal Information

   We may collect the following information:

   • Title
   • Name
   • Company Name
   • Address
   • Email
   • Phone Number
   • Bank Details

3. Purpose of Data Processing

   We process personal information for the following purposes:

   • Contract performance and service delivery
   • Client management, including confirmation of personal and company details, complaint handling, etc.
   • Sending trade information, marketing, promoting, and advertising our services and products or those of our business partners

4. Legal Basis for Processing

   We process personal information based on legitimate interests or applicable provisions of law.

5. Storage of Personal Data

   Personal data is stored for the period necessary to fulfill the processing purposes described above. Afterward, data is retained as required by law to fulfill our legal obligations.

6. Voluntary Provision of Data

   Providing personal data is voluntary but necessary to fulfill the processing purposes described above.

7. User Rights

   Users have the right to:

   • Access their personal data
   • Rectify their personal data
   • Transfer their personal data
   • Erase their personal data
   • Restrict the processing of their personal data
   • Object to the processing of their personal data

8. Complaints

   Users have the right to lodge a complaint with the relevant supervisory authority for personal data protection.

9. Data Disclosure

   Personal data may be disclosed to entities authorized by law or specified by us for processing purposes.

10. Contact Information

    For questions or concerns regarding this Privacy Policy or our data practices, you may contact us at appsupport@smartict.al
    We may update this Privacy Policy from time to time, so please review it periodically. By continuing to use our solutions, you consent to the updated Privacy Policy.